Join Estée Lauder Companies at Whitman Laboratories, where a fifth of the company’s global sales output is manufactured. As a global leader in prestige beauty, we serve over half a billion consumers annually through renowned brands such as Estée Lauder, MAC, Jo Malone London, and Clinique, across more than 150 countries.
We are seeking an experienced Quality Operations Manager, on our night shift to lead Quality Assurance activities across incoming materials, manufacturing operations and new product introductions. This is a key leadership role responsible for ensuring compliance, driving continuous improvement and supporting high-quality production across the site.
Key Responsibilities
- Plan and coordinate Quality Assurance activities across incoming components, manufacturing (compounding, filling, utilities and warehouse) and line trials.
- Manage and develop a team of Quality Operations Specialists and Technicians, ensuring delivery of quality, safety and service objectives.
- Lead deviation investigations, root cause analysis and implementation of effective CAPAs.
- Oversee investigations into product quality issues and customer/consumer complaints.
- Support and guide decisions on disposition of out-of-specification (OOS) materials.
- Drive Right First Time (RFT) performance and continuous improvement initiatives across the plant.
- Collaborate with cross-functional teams including Operations, Quality Labs, Supply Chain and external suppliers.
- Ensure compliance with GMP, data integrity and regulatory requirements.
- Coordinate and review controlled documentation, including SOPs, deviations and investigation reports.
- Participate in internal, GMP and corporate audits and support ongoing compliance programmes.
- Provide training and coaching on GMP, SOPs and problem-solving methodologies.
Qualifications
- Proven experience in a fast-paced manufacturing environment (cosmetics, food or pharmaceutical preferred).
- Strong working knowledge of GMP and regulatory standards (e.g. ISO 22716, FDA).
- Experience leading investigations, root cause analysis and CAPA implementation.
- Demonstrated people management and team leadership capability.
- Strong problem-solving skills with a focus on continuous improvement.
- Confident communicator with the ability to influence cross-functional stakeholders.
- Experience with audits, documentation review and quality systems.
- Knowledge of statistical sampling (AQL/ANSI) and quality testing equipment.
- Proficient in Microsoft Office, SAP and electronic QMS systems.
#J-18808-Ljbffr