Service Advisor - Leicester

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.

As a Service Advisor, we can offer you:

• A salary of up to £27,000 (depending on your Service Advisor experience)
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will be a customer focused individual with a passion for customer service.
• Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck / trailer parts, would be a distinct advantage but not essential.
• Knowledge of vehicle repair scheduling preferred but not essential.
• PC Literate (DMS system experience would be an advantage).
• Full UK driving licence (preferred but not essential).

The Service Advisor role / responsibilities include (but not limited to):

Meeting and greeting clients in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working alternate weeks, Monday to Friday: 6am – 3pm / 9am – 6pm.

1 in 6 Saturday mornings.

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

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