Overview
Gopuff is looking for an Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, the Operations Supervisor plays an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers.
Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. Gopuff assembles a team of thinkers, dreamers and risk takers who are ready to help reshape the world of retail faster than ever before.
Responsibilities
- Leading – showing the warehouse team how it’s done, leading by example and being responsible for that shift. Training new team members and being confident on process and product
- Picking and packing – accurately pick and pack items on a per order basis for dispatch to customers
- Drivers and riders – be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
- Issue resolution – Contact customer for substituted or out-of-stock items
- Goods in/out – Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
- Stock management – Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
- Warehouse management – keep the warehouse clean, organized and a space you can be proud of
About You
- You have experience working in a restaurant, dark store, retail or warehouse environment
- General working knowledge of basic web‑based software applications (e.g. Microsoft Office, Google G‑Suite)
- Strong work ethic, punctual, responsible and honest
- Must thrive in fast‑paced environments
- Effective communication skills
- Organised, team‑oriented, positive attitude and helpful
- Flexible and available during peak hours (5pm - 4:30am)
Benefits
- Holiday Pay + Sick Pay
- Career growth opportunities
- Performance appraisal
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
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