Tenancy Operations Manager

Tenancy Operations Manager

We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, jointly overseeing the day‑to‑day management of our Tenancy Management team. This is a new, additional post within the team.

Job Description

In this exciting role you will be responsible for:

• Delivering tenancy management services, including overseeing the day‑to‑day delivery of our tenancy audit programme
• Engaging directly with tenants, leaseholders, councillors, resident representatives, and partner agencies across Cambridge
• Direct line management of officers within our Tenancy Management team
• Project Management

Our ideal candidate will have worked in social housing management and will have detailed knowledge of housing legislation and procedures to be a technical expert in tenancy management. You will work on your own initiative, manage a busy workload, and you will join us with a proven ability to lead teams dealing with complex and varied caseloads. Strong line management experience is a must, along with the ability to build effective relationships and excellent knowledge of key safeguarding principles. If this sounds like you, we will welcome your application.

Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.

An Enhanced DBS Check Is Required For This Post.

What we can offer

• A variety of learning and development opportunities via a range of sources and methods
• Access to the highly valued Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working
• Annual leave purchasing scheme
• Annually negotiated pay and award progression
• Confidential advice and support via an Employee Assistance Programme
• Cycle to Work Scheme
• Family friendly policies
• Flexible Bank Holidays
• Free swimming at CCC swimming pools
• Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
• Gym Membership salary sacrifice scheme
• Home & Electronics salary sacrifice scheme
• Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
• Professional Membership Fees paid for, dependent on role
• Relocation Assistance may be payable in approved cases
• Staff reward and recognition framework- including annual staff awards ceremony
• Subsidy for public transport
• Your Care dynamic wellbeing platform

Hours

Full‑time role, 37 hours per week.

Working Pattern

Monday-Friday.

Contract

Permanent.

Salary

£47,181 - £52,413 per annum (City Pay Band 7), pro rata for part time.

Location

This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.

More Information

Please go to www.cambridge.gov.uk where you can view all our pages, including Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

If you would like an informal chat, please contact Anna Hill, Strategic Housing Management Lead on Anna.Hill@cambridge.gov.uk or 01223 458312.

Closing date: 10 May 2026. Interview dates: 22 & 29 May 2026. Assessment for second stage: 5 June 2026.

To be considered for this role, please visit www.cambridge.gov.uk/careers for ‘Our Vacancies’. You can follow the on-screen instructions to ‘Apply Online’ and submit an application.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

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