Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You must adhere to the dress and appearance guidelines.
- To carry out duties in accordance with instructions by your Portfolio Operations Manager, Building Manager.
- To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary.
- To take ownership of the current visitor management system, providing content to support the buildings occupier platform including administrating new users.
- To actively participate in the training of cover staff.
- Establish a professional working relationship with your Team, tenants and contractors of the property or properties and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
- To answer the telephone for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
- To be aware of and abide by all rules, terms and conditions of the company at all times.
- Bloom Application – updating the application to keep content relevant and up to date, upload any news articles shared by HBR – sense check translation and ensure appropriate for UK market, write one article per month on agreed subject – e.g. local area, what’s happening in the building etc, explore opportunities for local partnerships with retailers and local service providers – F&B discounts.
- Assistance with building events, plan and organize additional events with the support of the Bloom team.
- Gym administrator – Be the first point of contact for the gym instructors and the link between clients and instructors, be the gym classes ambassador: promote planned gym classes and suggest changes based on clients’ feedback.
- ESG Commitment – Actively engage with the company’s Environmental, Social, and Governance initiatives by sharing ideas and contributing to sustainable practices within the workplace. Attend regular meetings with ESG Champions and the ESG Manager to collaborate on upcoming initiatives, track progress, and ensure goals are being met. Participate in brainstorming sessions to develop and implement new strategies that align with the company’s sustainability and social responsibility objectives.
- The applicant will also be the face of Bloom Clerkenwell as we welcome potential new occupiers and letting agents onto site for viewings, which may include making and providing refreshments.
Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Essential
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent standard.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
Working Hours - 40 hours a week 8am-5pm
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