Join AXA Partners as a Distribution Governance Manager — Drive Excellence in Customer Experience and Regulatory Compliance
Are you passionate about ensuring fair and responsible distribution practices? Do you thrive in a dynamic environment where your expertise can make a real difference? AXA Partners is seeking a dedicated Distribution Oversight Manager to lead our efforts in delivering customer‑centric insurance solutions across the UK & Ireland.
About the Role
As a Distribution Oversight Manager, you will oversee and enhance our distribution framework, ensuring that all partnerships and practices align with internal policies and regulatory requirements. You will play a vital role in maintaining responsible sales and distribution channels, supporting governance, and championing consumer protection. Your work will help shape a culture of integrity, transparency, and customer focus across our organization.
What you’ll be doing:
- Monitor and Manage Distribution Partnerships: Regularly review and develop our relationships with authorised and appointed representatives, ensuring compliance with policies and regulatory standards.
- Oversee Governance and Oversight: Manage tools and reporting systems that track distribution activities, ensuring transparency and accountability.
- Support Regulatory Compliance: Maintain adherence to FCA rules, including Consumer Duty and Treating Customers Fairly principles, and document compliance activities effectively.
- Lead Governance Forums: Chair meetings, coordinate actions, and ensure follow‑up to uphold governance standards.
- Internal Control Oversight: Update and oversee control frameworks to identify risks, address findings, and improve internal processes.
- Regulatory Engagement: Collaborate on large projects, support regulatory change initiatives, and ensure all activities align with industry best practices.
- Consumer Advocacy: Identify and mitigate potential harm to consumers, promoting fair and ethical practices across all distribution channels.
- People Management: Lead, motivate, and develop a high‑performing team, fostering a culture of continuous learning and improvement.
- Cross‑Functional Collaboration: Build strong relationships with stakeholders across commercial, compliance, operations, and finance to support business objectives.
- Support Business Development: Contribute to strategic initiatives that enhance customer experience and operational efficiency.
What you’ll bring:
- Experience & Knowledge:
- 3‑5 years in governance, compliance, or related roles within financial services (industry experience beneficial but not essential).
- Strong understanding of UK regulatory landscape, including FCA rules and consumer protection standards.
- Familiarity with governance frameworks, risk management, and internal controls.
- Skills & Abilities:
- Customer‑first mindset with a focus on fair treatment and responsible practices.
- Excellent analytical skills to assess complex information and make informed decisions.
- Strong communication skills, capable of engaging stakeholders at all levels.
- Proficient in Excel, Word, and PowerPoint.
- Organised, adaptable, and able to manage multiple projects in a fast‑paced environment.
- Personal Attributes:
- Inclusive, collaborative, and committed to fostering a diverse workplace.
- Demonstrates integrity, accountability, and a proactive approach to problem‑solving.
- Passionate about protecting consumers and promoting ethical business practices.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
- Competitive Salary up to 65k depending on experience
- Hybrid working with two days home working per week
- 25 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan /Scheme & Loan
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Free Financial Education/Pension Seminars
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa.
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