Role Description
This is an exciting opportunity to join a fast paced and fast‑growing area of the bank. We are looking for a motivated Fraud Analyst, with a keen eye for detail. The ideal candidate will have a strong knowledge of both Transaction and Payments fraud and be focused on delivering the right outcome on every case and interactions with our customers. As well as all things fraud, this role also provides exciting opportunities to learn more about Cardholder Disputes, Transaction Processing and Payments.
Principal Accountabilities
- Proactive review of fraud risks relating to Card Transaction and Payments Fraud.
- Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.
- Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.
- Support the VISA Dispute and Financial Reconciliation processes.
- Identify new fraud trends and collaborate on effective prevention strategies.
- Support Allica’s Change programme, providing SME knowledge.
- Assist with training needs and provide coaching as appropriate.
- Communicate ongoing and new fraud risks and trends appropriately to the business.
- Adhere to and support Allica’s risk management framework.
- Ensure full compliance with Allica’s policies as required.
Personal Attributes & Experience
- Fraud Investigation experience is essential.
- Strong knowledge of transaction and payment processing rules, regulations, and platforms.
- Excellent communication skills, both written and verbal.
- Enjoys a variety of different activities and comfortable switching priority as needed.
- Strong customer focus, with an emphasis on doing the right thing.
- Good negotiation skills, able to engage effectively in challenging situations and under pressure.
- Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.
- Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.
- Excellent communication and leadership skills.
- Organisational and time‑management skills.
- Attention to detail.
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
#J-18808-Ljbffr