Customer Service Executive / Co‑ordinator
Location: Hybrid – 2 days from home, 3 days in-office, Following probation
Salary: £28,500 plus a 5% bonus – OTE £29,900
Benefits
- Hybrid working – 2 days remote after probation
- 6% pension contribution
- Employee car scheme – Drive a fully insured brand-new car for just £200/month (you can add family members also)
- Gym memberships & well-being hours
- 25-30 days holiday (based on service)
- Enhanced maternity, paternity & premature baby leave
- Learning & development opportunities
- Many more amazing benefits
Hours: Monday to Friday, 37.5 hours per week (flexible between 8 AM – 6 PM)
What you'll be doing
- Assisting customers over the phone and by email with a wide range of enquiries
- Managing client accounts and building lasting relationships
- Following enquiries through from initial contact to resolution
- Handling complaints in a professional and empathetic manner
- Working with internal departments and third parties to support customer needs
- Completing a range of administrative tasks and call handling duties
What we’re looking for
- Previous telephone-based customer service or call centre experience
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure
- Great attention to detail and solid admin skills
- Proficiency in Microsoft Office, especially Outlook and Excel
If you’re passionate about delivering excellent service and want to work in a vibrant, people-focused team, we’d love to hear from you!
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