Overview
Become a Program Manager/Business Analyst delivering senior reporting, translating needs into requirements, improving processes, and partnering with tech to test solutions.
Network Management is a central function within the Commercial and Investment Bank (CIB) Digital & Platform Services organization responsible for managing the J.P. Morgan Chase's Lines of Business ("LOBs") relationships with their network of local market participants (e.g. Agent Banks) and market infrastructures. With over 200 resources, the Network Management team is a global team providing coverage of markets and selected clients. While the group resides within the CIB, it supports all J.P. Morgan's lines of business including Corporate & Investment Bank (Global Markets; Securities Services; Wholesale Payments), Asset & Wealth Management, Commercial Bank and Consumer & Community Banking.
As a Network Management Program Manager/Business Analyst within J.P. Morgan Chase you will be part of a team of Program/Project Managers and Business Analysts focused on managing the collation and delivery of key Agent and FMI Reporting to stakeholders and working internally to develop a strategic solution for the longer-term storage, access and dissemination of the information.
Responsibilities
- Develop and manage project plans, ensuring appropriate resources are assigned and milestones are met
- Present both progress and functionality demos to stakeholders as required
- Coordinate with Global and Regional Heads within Network Management to ensure a consistent approach is maintained for activities owned by the group
- Escalate risks, issues and concerns to management
- Take care of embedding robust procedures and controls in all projects, ensuring that operational model design is appropriate
- Conduct through analysis, collaborate with partners to document business requirements, both functional and non-functional by way of stories, use cases and business process flows
- Identify opportunities for process improvements and efficiency gains within the business operations, and take the initiative to propose and deliver actionable solutions
- Partner with Technology to create high quality test plans to test and deliver working code based on business requirements
Required qualifications, capabilities, and skills
- Proven experience in business analysis and leading complex projects or programs across global teams to execution
- Understanding of AI and how it can be leveraged to enhance / automate processes
- Use of Agile practices, story writing, business and process mapping / re-engineering
- Proficient in data analysis and data modelling
- Strong eye for detail; the reporting produced is used at a senior level hence accuracy is key
- Effective communication and presentation skills to many levels of the organization, including synthesizing key messages for senior management
- Enthusiastic, self-motivated and willing to take personal responsibility/accountability
- Efficient under tight deadlines and be able to adapt to changing priorities
- Capability of working both independently, influencing where necessary, and adapt to team environment with a flexible attitude to dealing with multiple tasks
- Proficient in MS Office suite of products (Excel, PowerPoint) and Teams
Preferred qualifications, capabilities, and skills
- Experience with Alteryx, Tableau and other Intelligent Automation Tools
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