Samsung SDS is a global IT services and digital logistics company headquartered in Seoul, South Korea. It was founded in 1985 as a subsidiary of the Samsung Group. The company provides enterprise IT services including cloud computing, artificial intelligence, cybersecurity, analytics, and automation. It supports digital transformation initiatives for businesses across various industries worldwide. In addition to IT services, it operates a global digital logistics business offering freight forwarding, supply chain management, and warehouse solutions. Its proprietary platforms, such as Cello and Cello Square, enhance visibility and efficiency across logistics operations. With operations in dozens of countries, it serves both Samsung affiliates and multinational external clients.
About the Role
- Execute Reverse Flow Logistic Return processing and administrative tasks for Samsung Electronics UK operations for UK and Ireland. Liaising with external and internal customers to ensure the Samsung Standard Return Policy is enforced and managed accordingly. Raising Return collections from Samsung Retail customers and following the Return through to the being accepted or rejected at the warehouse. Liaising with Samsung Finance team to support with the return credits and debits.
- Raising Technical Return Collections for SEUK Retail Customers via Samsung System NERP
- Following SEUK Return Policy and able to discuss requirements needed to support in raising Return collections
- Organizing and liaising with LSP and Retailers for regular collections
- Resolving return warehouse discrepancies with LSP and customers, with SEUK support if required.
- Customer account management to ensure the collections follow through to credit to support with financial debits.
- Regular contact with SEUK Finance team to resolve debit and credit queries.
- Resolving POD Queries for rejected delivery stock for Finance.
- Raising Commercial returns for failed deliveries and Logistic errors.
- Support function for Return lead time management
Qualifications
- Minimum secondary education (GCSEs or equivalent), including English and Mathematics
- Further education (A-Level, NVQ Level 2/3, or equivalent) in Logistics, Supply Chain, Business Administration or a related field is desirable
- Any certification or training in warehouse operations, inventory control, or returns processing is advantageous
Required Skills
- Good Communication skills for external Customer interaction and internal customers and LSP members
- Good Organizational skills and with high level for attention to detail
- Administrator Roles
- Customer Service Interactions
- Excel and Outlook (MS Office experience)
- Microsoft Teams
- SAP System experience (Desired)
- 25 days annual leave
- Up to 15% discretionary performance-based bonus per annum (following successful completion of probation period)
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Private Medical Insurance (starting from grade CL2-III)
- 4x Life Assurance
- Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
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