Customer Relations Advisor X 4 TEMP

An established organisation within the financial services sector is seeking multiple Customer Relations Advisors to join their busy Customer Service team on a temporary basis.

This is a varied role focused on complaint handling and delivering fair customer outcomes.

Salary: £15.66 per hour

Location: Redhill, Surrey / Office-based for the first 12 weeks, then hybrid working

Hours: Monday to Friday, 9:00am – 5:00pm

Start date: 1st June (subject to vetting) up to 6 months

Key Responsibilities

• Delivering a high standard of customer service to individuals raising complaints
• Investigating and identifying the root cause of complaints
• Managing and responding to telephone and written complaints professionally and within set timeframes
• Drafting clear, fair, and compliant written responses
• Liaising with internal departments and third parties to gather relevant information
• Ensuring complaints are handled in line with regulatory requirements and treated fairly, accurately, and transparently

Skills & Experience

• Previous experience in a customer service role within an office environment
• Proven experience handling complaints
• Strong interpersonal and communication skills, both written and verbal
• Ability to manage workloads under pressure and meet deadlines
• Well organised with strong planning and prioritisation skills
• Good level of IT literacy and numeracy
• A positive, adaptable, and proactive approach
• Knowledge of complaint handling procedures within financial services (desirable)
• Familiarity with relevant regulations and industry guidelines (desirable)
• Experience using internal systems and case management tools (desirable)

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