Quality Assurance (QA) Coordinator – Clinical Correspondence
Salary: £30,000 – £35,000 (Target range based on similar roles)
Location: Remote
The Opportunity
Our client is a premier, psychiatry-led digital health provider during a period of rapid strategic expansion. As they scale their ADHD services under new ICB contracts, maintaining the highest standards of professional communication is paramount.
We are seeking a detail‑oriented Quality Assurance Coordinator to join a growing team. This is a foundational role where you will be responsible for auditing the "voice" of the company, ensuring every piece of communication, from a complex psychiatric report to a GP referral response, meets the organisation's elite standards.
The Role
You will act as the final line of defence for the brand’s professional reputation. Your day‑to‑day will involve reviewing multi‑channel communications to ensure clinical accuracy, professional tone, and regulatory compliance.
- Audit Excellence: Review written communication from the Business, Clinicians, Psychiatrists, and GPs.
- Standard Setting: Ensure all correspondence adheres to clinical governance standards and the company’s specific "high‑standard" tone of voice.
- Feedback Loop: Provide constructive feedback to clinical and operational teams to drive continuous improvement in communication.
- Groundwork & Growth: Assist the QA Lead in developing standardized templates and "Best Practice" guides as the department expands.
- Risk Mitigation: Identify any potential red flags in communication that could lead to clinical risk or reputational damage.
The Ideal Candidate
- Meticulous Eye for Detail: You are the person who spots a typo or a tone shift in a 10‑page report instantly.
- Healthcare Experience: Previous experience in a QA, Medical Secretarial, or Clinical Admin role is highly advantageous.
- Professional Judgment: You understand the nuance required when communicating with GPs and NHS governing bodies.
- Adaptability: You enjoy the "startup" energy and are excited by the prospect of building a team around you as the organisation grows.
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