Hybrid Complaints Case Manager - Customer Resolution Lead

Thames Water is seeking a Complaints Case Manager to oversee customer complaint resolutions in a hybrid setup. This role requires exceptional communication and problem-solving abilities while managing a caseload of varied issues. The successful candidate will communicate with customers by phone and in writing, ensuring prompt updates and advocacy. Starting salary is £27,040 per annum, along with 24 days of holiday and a pension scheme. Join Thames Water for a fulfilling role working directly with customers and make a tangible impact. #J-18808-Ljbffr