Job Description Summary
Reporting to the Managing Director, Workplace Operations, the Office Manager will lead the London workplace operations team, ensuring efficient, high-quality operations across multiple business units and functions. This role requires strong coordination skills and a proactive approach to office management.
Principal Duties
- Maintain office efficiency by implementing and optimizing operational systems and procedures for the London office.
- Oversee all Workplace Operations including reception, client service, production, facilities management, and office events.
- Manage and coordinate the best and highest use of space for the London location.
- Collaborate with the Human Capital team on onboarding and offboarding processes, including the induction handbook.
- Process and manage all department invoices for the London office, ensuring accuracy and timeliness.
- Lead negotiations for business rates reviews and relief.
- Serve as the Business Continuity representative for the office.
- Actively contribute to and drive firm and office initiatives related to office usage and space optimization.
- Support firm operations by testing and assisting with the implementation of new internal processes.
- Review and negotiate vendor contracts and building maintenance services.
- Oversee health & safety procedures and office security for the London office.
- Manage and oversee the London Workplace Operations budget.
- Organize and plan in‑office and off‑site activities, including parties and celebrations, for the London office.
- Collaborate with Workplace Operations colleagues across all Cambridge Associates offices to implement global strategies and initiatives.
Managing Workplace Operations Team
- Manage and mentor Workplace Operations staff in London, fostering a collaborative and high‑performing team environment.
- Set objectives, conduct goal reviews, and lead annual performance evaluations.
- Support career development and progression for team members by identifying knowledge gaps and implementing strategies to address them.
Qualifications
- Substantial experience in facilities or office management within a professional services environment.
- Proven track record of leading and managing teams in a professional services setting.
- Strong analytical skills with the ability to evaluate operations, identify challenges, and design and implement process improvements to enhance efficiency and productivity.
- Demonstrated experience in vendor selection, negotiation, and ongoing vendor management.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Experience in business continuity planning and health & safety practices is preferred.
- Prior involvement in coordinating and executing office build‑outs and relocations.
- Proven ability to manage multiple projects and priorities simultaneously.
Benefits and Compensation
In addition to the listed salary range, this position is eligible for an annual performance‑based bonus and a comprehensive, competitive benefits package.
Equal Employment Opportunity Statement
The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co‑workers.
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