Service Desk Team Manager

Company: Capita Shared Services Limited

Location: Belfast

Posted: April 29th, 2026

As a Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders to ensure operational excellence.

What you'll be doing


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