Electronics Repair Manager
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
The Electronic Repair Manager leads and manages the repair team, overseeing day-to-day production repair activities and warranty returns.
They will provide direction and technical support, taking the lead in diagnosing and repairing electronic unit failures. With a strong focus on root cause analysis, they drive continuous improvement and contribute to meaningful enhancements in product quality and reliability
Key Responsibilities:
- Conduct in-depth root cause analysis of faults in complex electronic assemblies and systems
- Diagnose faults across hardware, firmware, and customer systems
- Investigate failures in microcontroller-based designs / embedded systems and peripherals
- Utilise test equipment (oscilloscopes, logic analysers, multi-meters, etc.) to isolate issues
- Analyse schematics, PCB layouts, and firmware to identify failure mechanisms. (Cause rather the effect)
- Collaborate with cross-functional teams (software, mechanical, quality, and customer support)
- Reproduce field issues in a controlled lab environment
- Responsible for a team of repair Engineers and Technicians
- Document findings clearly, including failure reports and proposed corrective actions
- Support customers and internal teams with technical investigations as required
Internal & External Relationships:
Internal
- Repair Technicians / Engineers: coordinate scheduling and set work priorities
- Production: provide technical support as required
- Quality: share KPI data and support customer communications
- Warranty Controller: align on warranty and repair priorities
- Sales: assist with customer support when needed
- Engineering: request technical support as required
- Senior Management: deliver weekly KPI reporting
External
- Customers: manage day-to-day communication on returns and customer concerns, in coordination with the Warranty Controller
- Suppliers: handle technical queries and support component failure analysis
Requirements:
- PCB design, SMT production processes
- Microcontroller-based designs / embedded systems
- Strong experience with microcontrollers (e.g., mainly ARM, PIC, AVR, or similar platforms)
- Proven ability in structured root cause analysis methodologies (e.g., 8D, Fishbone, FMEA)
- Experience debugging embedded systems (hardware + firmware interaction)
- Ability to interpret circuit schematics and PCB designs
- Experience with embedded C/C++ or similar programming languages
- Analyse schematics, PCB layouts, and firmware to identify failure mechanisms. (Cause rather the effect)
- Excellent communication skills
- Excellent organisation skills
- Document findings clearly, including failure reports and proposed corrective actions
- Ability to work under pressure to tight deadlines
- Ability to work on own initiative.
- IT Skills (Word / Office / Outlook)
Benefits:
- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance-based annual bonus scheme
…