Customer Success Manager

Customer Success Manager – UK & Ireland (Remote + Ability to Travel)

SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. With a strong presence internationally and having secured a significant round of funding, they are exceptionally positioned for further growth.

The Role

You will manage end-to-end customer relationships across the UK and Ireland, with the ability to travel to partnership sites when needed. This is a hands-on role requiring a blend of clinical understanding and commercial adeptness to drive platform utilisation and ensure long-term account retention.

Key Responsibilities

• Drive clinical adoption and platform utilisation across diverse healthcare deployments.
• Manage the end-to-end customer lifecycle, including project-managing new site installations and system upgrades.
• Conduct regular strategic account reviews to evaluate usage trends, service needs, and growth opportunities.
• Conduct direct customer touchpoints, providing training and attending clinical procedures to ensure optimal product usage.
• Work closely with the commercial team to identify growth opportunities, manage renewals, and execute at-risk account recovery.
• Maintain high-level commercial awareness to expand the company's footprint within the territory.

What they are looking for

• 3-5 years of experience in a customer-facing role within healthcare, MedTech, or a regulated clinical software environment.
• An understanding of hospital clinical workflows, staff hierarchies, and the NHS (or equivalent public health systems).
• Proven ability to independently manage complex, multi-stakeholder accounts with a proactive approach to problem-solving.
• Exceptional communication skills to navigate change management within clinical settings.
• A valid driving license and the ability to travel to customer sites as required.

This is an exciting opportunity to join a mission-driven company at a critical stage of growth, working with life-saving AI technology that is transforming patient outcomes in multiple therapeutic areas.

If this sounds of interest, feel free to apply or reach out directly for more information.