岗位职责：
1.负责伯明翰/伦敦及周边管辖区域租赁业务的整体运营管理工作，统筹租赁期内外各项事务，包括但不限于入住及退房安排、维修与清洁安排、中期检查安排、带看以及其他周期性工作；
2. 负责统筹和监督伯明翰/伦敦团队的日常工作安排与执行情况，确保各项任务按标准执行、按时完成且无遗漏；
3.负责配合公司招租部门开展相关工作，统筹规划带看安排，合理协调人员和时间，确保带看工作高效有序进行；
4. 负责协调处理伯明翰/伦敦及周边管辖区域内的复杂问题及突发情况，合理调配资源，确保租户安全不受威胁；
5. 负责统筹并合理安排第三方及合作资源（如维修、清洁、物业管理公司等），进行沟通与协调，同时监督第三方工作内容，确保交付的服务质量优秀且及时；
6. 负责审核并规范日常文书工作，包括双语邮件，电话，信息等往来、文件整理归档及信息录入，确保资料准确、完整；
7. 协助优化业务流程，及时发现并反馈工作中的问题，提出改进建议并推动落实；
8. 配合部门负责人完成其他工作，并在必要时协助其他城市的工作和安排；
Key Responsibilities:
1. Oversee the overall operational management of leasing activities within the Birmingham/London region and its surrounding jurisdictions; coordinate all matters—both during and outside of tenancy periods—including, but not limited to, tenant move-ins and move-outs, maintenance and cleaning arrangements, mid-term property inspections, property viewings, and other recurring tasks.
2. Coordinate and supervise the daily workflow and task execution of the Birmingham/London team, ensuring that all assignments are carried out in accordance with established standards, completed on time, and executed without omission.
3. Collaborate with the company’s Leasing Department on relevant initiatives; coordinate and schedule property viewings, and efficiently allocate personnel and time resources to ensure that viewing operations proceed in an organized and highly efficient manner.
4. Coordinate and resolve complex issues and emergency situations arising within the Birmingham/London region and its surrounding areas; allocate resources effectively to ensure the safety and security of tenants remain uncompromised.
5. Coordinate and manage third-party vendors and partner resources (e.g., maintenance contractors, cleaning services, property management firms, etc.); facilitate communication and coordination with these parties while supervising their work to ensure that delivered services are of high quality and provided in a timely fashion.
6. Review and standardize daily administrative documentation and correspondence—including bilingual emails, phone calls, text messages, etc.—as well as file organization, archiving, and data entry, ensuring that all records are accurate and complete.
7. Assist in optimizing operational workflows; proactively identify and report issues encountered during daily operations, propose recommendations for improvement, and drive the implementation of these solutions.
8. Assist the Department Head in completing other assigned duties, and provide support for other city-specific operations and arrangements whenever necessary.
任职要求：
1. 本科及以上学历；
2. 英语可作为工作语言，具备良好的书面及口头沟通能力；
3. 具备一定物业管理或客户服务相关经验者优先；
4. 具备较强的责任心和执行力，能够独立处理问题并推动工作落地；
5. 具备一定的协调能力与基础管理意识，能够统筹安排工作；
具备主动思考能力，能够提出优化建议并持续提升工作效率；
Job Requirements:
1. Bachelor’s degree or higher;
2. Proficiency in English as a working language, with strong written and verbal communication skills;
3. Prior experience in property management or customer service-related fields is preferred;
4. A strong sense of responsibility and excellent execution capabilities, with the ability to independently resolve issues and drive tasks to completion;
5. Possess coordination skills and a basic understanding of management principles, with the ability to organize and prioritize work effectively;
6. Possess proactive and critical thinking skills, with the ability to propose improvements and continuously enhance work efficiency.
Location：
London：29 Lincoln’s Inn Fields, Holborn WC2A 3EG
Birmingham：Suite F3&4, Amafhh House Quadrant Court, 44-45 Calthorpe Road, Edgbaston
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