About Blank Street
At Blank Street, we’re building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important, and they deserve to be special. Over the last five years, we’ve crafted a unique menu, designed distinctive spaces, and built a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen every day.
The Role
We’re opening in Liverpool and we’re looking for a General Manager to lead it from the ground up. This will be Blank Street’s flagship location in your city—a single, high‑volume flagship that will represent the highest expression of our brand. You will build the team, launch the store, and own the full experience.
Who You Are
We’re looking for someone who is equal parts hospitality‑first operator and entrepreneur. As a hospitality‑first operator, you hold yourself to a higher standard than anyone would ask of you, and you coach the team in the same way. You obsess over the details, thrive in high‑volume environments, are passionate about our products, and care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there.
What You’ll Own
- Hospitality Leader
• Own every drink that leaves your store, crafted to perfection every time.
• Keep the store immaculate, front and back of house.
• Lead from the front, setting the pace of every shift by jumping in where it matters most.
- People Leader
• Own recruitment and hire only the highest‑potential talent.
• Train your team to become exceptional Blank Street baristas.
• Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
• Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner
• Design each shift by station with precision, balancing labour productivity with demand.
• Oversee inventory, ordering, and waste with discipline.
• Spot and execute tactical levers to drive store sales.
- Change Maker
• Lead the rollout of new initiatives in your store(s). Land the ‘why’ and ‘how’ with your team, driving real adoption and enthusiasm.
• Propose and test new ideas, collaborating with your Operations Manager and HQ to pilot and refine.
Who Are You
- 2+ years of experience leading operations in high‑growth hospitality or consumer brands.
- Experienced hospitality manager with a background in high‑volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands‑on and highly action‑oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences.
Benefits & Perks
- Private health and dental insurance.
- 25 days of annual leave (on top of bank holidays) and an additional paid day a year for a personal endeavour.
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical.
- Exclusive access to our coveted Regulars programme—free coffee, matcha and more!
- Great culture with regular team events.
Experience
Required: Experience and Employment: Full‑time.
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