MMP Consultancy is seeking a Head of Responsive Repairs on behalf of a Local Authority in Bristol to stabilise, improve and lead a high‑impact housing repairs service covering occupied homes and voids.
This is a 6-month ongoing contract with a day rate up to £850pd inside of IR35 over a 5-day working week. Travelling to local sites and a strong office presence is essential, with working from home offered at a later stage with odd, agreed days as opposed to structure each week.
This is a visible leadership role with real responsibility. The successful candidate will own day‑to‑day repairs performance, contractor delivery, customer experience and standards for re‑lets while shaping longer‑term service improvement.
Responsibilities
- Own day‑to‑day repairs performance, contractor delivery, customer experience and standards for re‑lets while shaping longer‑term service improvement.
- Deliver all aspects of a responsive housing repairs service including the improvement of empty homes; surveying, works diagnostics, scheduling, contractor management and customer care.
- Lead service area and work as part of Housing Service Management team.
- Provide confident leadership and clear management across wide-ranging services to ensure effective strategic development and operational delivery.
- Ensure provision of warm, safe and secure homes that meet defined standards.
- Deliver a high‑quality housing repair service to citizens and customers.
- Deliver homes for re‑letting to defined standards and timescales.
Requirements
- Significant knowledge and experience of developing strategy, service delivery, leadership and management of multi‑disciplinary teams and projects, multi‑budget management, change management and performance improvement.
- Thorough knowledge and understanding of procurement and contract negotiation in designing services and developing strategies; ability to drive value for money and quality services from contracts.
- Experience of managing and developing services to improve outcomes for citizens and customers.
- Ability to lead and manage, inspiring and motivating people across a whole service.
- Ability to manage performance effectively and to hold all team members to account.
- Ability to plan and manage all finance and budgets to meet performance targets.
- Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems.
- Experience of using digital technology to deliver and improve services.
- Experience of working in complex and diverse organisations.
- Ability to cope well with and overcome ambiguity through use of effective change management approaches.
- Ability to work effectively and credibly with diverse and complex stakeholders.
- Highly‑developed advocacy, negotiation and presentation skills.
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