Job Summary
The Integration Engineer guides global merchants and partners through the technical integration of PayPal products, ensuring seamless API and commerce solution implementation. The role delivers scalable, high-quality integrations that power innovative fintech experiences across platforms.
Responsibilities
- Collaborate with deployment teams and product development teams to diagnose and resolve issues encountered during product integration.
- Act as the primary technical point of contact for the merchant for all implementation‑related activities throughout the integration lifecycle.
- Facilitate setting up of test accounts, provide technical development support, and guide the merchant through testing, validation, certification pre‑launch activities, and post‑sales performance.
- Be customer‑facing as the technical lead and drive technical conversations that result in the delivery of the project.
- Provide customer support via phone and chat and troubleshoot technical issues.
- Advise management and appropriate groups on support issues impacting customer satisfaction and provide recommendations for appropriate actions.
- Demonstrate a clear understanding of merchants’ product, process, and technical requirements of payment processing across all channels and the ability to match these with existing solutions.
Minimum Qualifications
- 3+ years relevant experience and a Bachelor’s degree or an equivalent combination of education and experience.
Preferred Qualifications
- Act as the primary technical point of contact for partners and merchants throughout the end‑to‑end integration lifecycle.
- Translate business requirements into detailed technical designs and guide clients through development, testing, and pre‑launch activities.
- Provide hands‑on coding support and troubleshoot complex API and integration issues across web and mobile platforms.
- Collaborate with Product, Engineering, Risk, Compliance, and other stakeholders to address feature gaps and enable successful launches.
- Serve as the “Voice of the Customer,” delivering feedback to internal teams to improve product usability and functionality.
Required Skills
- Strong experience with web and mobile technologies, including APIs, REST, Web Services, HTTP, and modern application frameworks.
- Proficiency in one or more major programming languages such as Java, JavaScript, C#, Python, C++, or similar.
- Ability to translate complex business requirements into detailed technical designs and integration solutions.
- Proven troubleshooting skills to quickly diagnose and resolve integration and API‑related issues.
- Exceptional communication and presentation skills, with the ability to engage technical teams and C‑level stakeholders effectively.
Travel
0% travel required.
EEO Statement
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
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