Role Overview
We are seeking a highly motivated and experienced individual to join our Markets Operations team as an Equity Swaps Middle Office Specialist. This role sits within our Delta One Business and is an integral part of the wider Prime Finance Middle Office unit. The primary focus is to provide exceptional operational client support for our Prime Swap clients, serving as their main point of contact for all operational queries. You will interact extensively with both external clients and various internal stakeholders across Business, Middle Office, and Operations teams.
This is a dynamic, client‑focused role managing high volumes and requiring quick turnarounds. The successful candidate will contribute to providing innovative value‑add services, enhancing the client experience, and supporting business revenue growth, all while driving operational efficiency and reducing manual processes.
What you’ll do
- Serve as the primary operational point of contact for assigned Equity Swaps clients, addressing all inquiries and issues promptly.
- Provide comprehensive operational support to Front Office Sales and Trading for trade lifecycle management.
- Manage equity hedge and swap trade processing, including accurate trade capture, allocation, exception clearance, and resolution of technical connectivity issues with technology partners.
- Oversee client trade activity, liaising proactively with internal desks and clients to resolve any discrepancies or issues.
- Efficiently manage and resolve client settlement inquiries.
- Support robust trade capture management, ensure accurate Front-to-Back reconciliation, and actively identify potential operational risks.
- Contribute to continuous process improvement initiatives, optimizing trade lifecycle techniques and workflows.
- Drive initiatives aimed at enhancing operational efficiency and reducing manual processing within the global team.
- Participate in strategic change projects, offering advanced solutions and resolving complex trade flow problems.
- Foster a strong control environment, ensuring continuous monitoring of processes, adherence to regulatory requirements, and timely escalation of potential risks.
- Provide informal leadership, coaching, and mentoring to new recruits and junior staff members.
- Contribute to the development of robust infrastructure and tools designed to effectively manage risk and deliver high-quality client service.
What we need from you
- Demonstrated expertise in key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support, and Corporate Actions.
- Deep product knowledge in Cash Equities and Equity Swaps.
- Solid understanding of end-to-end trade processing for Equity Swaps, including trade capture, settlements, and reconciliations.
- Exceptional client-facing and presentation skills, with the ability to articulate complex information clearly, confidently, and professionally in various forums (e.g., client meetings, service reviews, issue resolution).
- Strong analytical and problem‑solving abilities, capable of applying sound judgment in complex and dynamic situations by drawing on diverse internal and external sources.
- Proactive approach to identifying and implementing innovative solutions for client issues and process improvements, with a focus on enhancing control and efficiency.
- Excellent communication skills, both written and verbal, with the ability to influence stakeholders across all levels.
- Proven ability to build strong, collaborative working relationships across diverse teams and functions.
- Robust understanding and commitment to risk management and control principles.
- Self‑reliant, highly organized, and results‑oriented, with the ability to manage conflicting priorities effectively in a fast‑paced environment.
Preferred Skills & Experience
- Client service experience, ideally within Prime Brokerage.
- General knowledge of derivatives is highly desirable.
- Experience with Corporate Actions.
What we can offer you
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretionary annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Accessibility at Citi and the right to request a reasonable accommodation for individuals with disabilities to use our search tools and/or apply for career opportunities. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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