Network Engineer, Consultant - Newport

Competitive Salary & Package (Dependent on Experience)

Career Level: Consultant (CL9)

Location: Newport, Wales

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

Role Overview

The Network Operations Engineer is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The role’s primary responsibilities include planning, designing, and developing LAN, WAN, and wireless network services, installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links, and analysis and resolution of network issues in alignment with agreed SLAs.

Key Responsibilities

• Plan and execute in depth technical activity.
• Influencing the direction of activities/plans and providing technical insight and guidance to others.
• Investigate and help resolve issues on customer’s network and IT environment using agreed troubleshooting methodologies.
• Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
• Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
• Using the central document repository to ensure knowledge sharing across the team and enable best practice.
• Supporting and taking ownership of ad‑hoc projects to develop the capabilities of the Ideal Service Centre.
• Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
• Participation in the on‑call and shift rota; this is an onsite delivery‑based role.

Skills & Experience

Experience within information security/technology focused on networking.

Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.

Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.

Proven experience in incident management, service request management and problem solving.

Experience of using ticketing systems and use of monitoring and management tools.

Ability to communicate effectively and build relationships to understand client requirements.

Ability to deliver against deadlines and agreed SLA targets.

Ability to take ownership of an issue or task and see it through to completion.

Set Yourself Apart

• ITIL qualification desirable.
• Full clean driving license is preferable.
• Palo Alto experience.
• Checkpoint experience.
• Firewall Orchestration.

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