ABOUT THE ROLE
This is a rare opportunity to lead the treatment experience at Bamford Wellness Spa, a peaceful retreat set within the idyllic surroundings of Daylesford Organic Farm. Here, treatments are more than services; they are thoughtfully designed rituals rooted in nature, combining organic ingredients, skilled touch, and a deeply holistic approach to wellbeing.
As Treatments Manager, you will be the driving force behind the quality, consistency, and evolution of our offering from signature Bamford massages and facials to advanced, results‑led therapies. You will ensure every treatment reflects our philosophy of nurturing the mind, body, and spirit, while creating a seamless and memorable guest journey.
Leading by example, you will inspire and develop a team of therapists to deliver exceptional experiences, while continuously refining standards, introducing innovation, and embedding a culture of excellence. This role is perfect for someone who is passionate about wellness, thrives in a luxury environment, and wants to shape a treatment offering that is both authentic and industry‑leading.
This is a full‑time role, based on 40 hours per week, competitive salary and commission.
The role will also require flexibility to work weekends and bank holidays, where needed (not every weekend).
RESPONSIBILITIES
Treatment Leadership & Standards
Lead the development and evolution of treatment protocols in line with Bamford’s holistic philosophy
Ensure consistency and excellence in treatment delivery across all locations
Act as the senior authority for advanced treatments and complex consultations
Uphold and continuously enhance service standards and guest experience
Training & Development
Design and deliver training programmes for treatments, products, and new launches
Ensure all therapists meet and maintain brand standards
Develop CPD pathways in collaboration with senior leadership
Mentor and support therapist development across teams
Team Management & Capability
Support recruitment, onboarding, and performance development of therapists
Conduct skills assessments and performance reviews
Ensure compliance with qualifications, regulatory, and safety standards
Service & Brand Experience
Champion a seamless end‑to‑end guest journey
Embed Bamford service rituals and emotional touchpoints
Align treatment experiences with retail and product storytelling
Maintain exceptional presentation and professionalism at all times
Operational Oversight
Manage professional stock ordering and control across spa locations
Conduct regular audits of treatment rooms, equipment, and standards
Deliver treatments where required to stay connected to the guest experience
Commercial & Strategic Contribution
Support retail performance through strong product integration
Drive cross‑selling through therapist engagement and training
Provide insight to support product development and innovation
Contribute to overall spa performance and wider business initiatives
SKILLS AND EXPERIENCE
Proven experience in a senior spa or treatments management role with a passion for wellbeing, sustainability, and luxury guest experience.
A qualification in aesthetic treatments, ideally up to Level 7.
Strong technical expertise in advanced treatments and holistic therapies.
Experience in training, coaching, and developing teams.
Excellent leadership and communication skills.
Passion for wellbeing, sustainability, and luxury guest experience.
Commercial awareness with the ability to support retail and business performance.
Highly organised with strong attention to detail and operational excellence.
Flexibility to travel across sites as required.
Well‑groomed, professional appearance.
PERKS AND BENEFITS
Discounts from day one in our Daylesford farm shops and cafes, Bamford spa treatments and products, and at our Cotswolds pubs and cookery school.
Training and development for a future with a growing company.
Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.
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