IT System Specialist

IT System Specialist – Lowestoft, Suffolk

Role Summary They are seeking a capable, proactive and driven IT System Specialist to join their growing business in a newly created, standalone role. This highly hands‑on position involves taking ownership of all things IT – from maintaining day‑to‑day systems and providing internal support, to developing and implementing new digital solutions using web technologies, apps, and emerging AI tools. This is a full‑time onsite role working Monday to Friday, 8:00 am – 5:00 pm. Applicants must live within a commutable distance to Lowestoft as the role is office based.

Benefits

• Competitive Salary: £45,000 – £50,000 per annum, depending on experience
• Holiday: 31 days including bank holidays
• Employee extras: Pension scheme, provision of company lunches 4 days per week, Employee Assistance Programme, and opportunities for career growth and more

Main duties and responsibilities

• Set up, configure, and maintain IT hardware, systems, and user accounts, including permissions and access control
• Monitor and maintain network performance, connectivity, and security, troubleshooting issues to minimise downtime
• Implement and manage cybersecurity measures, ensuring data protection, GDPR compliance, and backup/disaster recovery processes
• Provide day‑to‑day IT support across hardware, software, and business systems, including installation, updates, and user assistance
• Support cloud platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security
• Develop and maintain website functionality, performance, usability, and overall user experience
• Explore, implement, and support AI tools to improve efficiency, automation, and business workflows
• Assist with planning, developing, and maintaining internal apps and digital solutions aligned to business needs
• Proactively monitor systems, resolve issues, and carry out routine maintenance, updates, and improvements
• Contribute to IT strategy and continuous improvement by recommending and implementing new technologies to support business growth

Qualifications and skills

Applicants should be proactive, hands‑on and forward‑thinking, with experience in IT support, system administration or a similar role. A strong understanding of networks, hardware and software systems is required, along with experience or interest in web development, app development and emerging technologies such as AI. Candidates should be confident working independently, managing multiple priorities, and possess a solid understanding of cybersecurity and data protection principles. Strong problem‑solving skills, attention to detail, a calm methodical approach, friendly can‑do attitude and strong communication skills are essential. The ability to work across teams, support non‑technical users, maintain a proactive mindset focused on improving systems and processes, and strong organisational skills with the ability to perform well under pressure are also required.

About the employer

The employer is a fast‑growing, forward‑thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. They are industry leaders in innovation, customer experience, and long‑term dealer partnerships.

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