Resident Services Manager

Adecco is pleased to be recruiting a Resident Services Manager on behalf of a public‑sector housing service. This is a senior, interim role focused on delivering service improvement, transformation, and digitisation within Housing Tenancy Services. The postholder will lead and manage a portfolio of strategic improvement projects while ensuring day‑to‑day service gaps are effectively covered. The role operates at both a strategic and operational level and includes direct line management responsibility.

Key Points

• 350 per day Umbrella
• Based in Newham
• 36 hours per week
• Temporary for 12 months

Key Responsibilities

• Lead service improvement projects across Housing Tenancy Services
• Oversee digitisation initiatives including tenancy audit and self‑declaration programmes
• Drive improvements in data quality, systems usage, and reporting (NEC/Northgate)
• Review and implement policies and procedures to support service improvement
• Monitor and report on key performance indicators
• Provide line management for project and client support staff
• Support transition of project activity into business‑as‑usual services

About You

• Proven experience in housing services or a similar public‑sector environment
• Strong service improvement, transformation, or project leadership experience
• Experience managing staff and coordinating multi‑disciplinary work
• Confident working with housing systems, data and performance reporting
• Able to operate at pace in a complex, changing environment

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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