IT Support Engineer
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
- Deliver technical support by managing and resolving service tickets in line with agreed SLAs
- Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
- Complete sales orders and project work within agreed timelines
- Implement approved technical solutions remotely and onsite
- Support continuous improvement of Service Desk technologies and processes
- Develop and maintain operational procedures, technical documentation, and user guides
- Monitor and respond to cyber security threats and vulnerabilities
- Perform routine maintenance, including backups and network/device updates
- Communicate effectively with internal teams and customers regarding technical issues and security risks
- Stay up to date with emerging technologies and contribute to best practice standards
- Promote awareness of infrastructure and platform technologies across the business
Skills & Experience Required
Technical Expertise:
- Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
- Experience with Windows Server, networking (routers/switches), and VoIP systems
- Proven background in cyber security tools and threat monitoring
- Experience with Microsoft Azure (desirable)
- Previoustechnical support role covering infrastructure, cloud, and endpoint environments
- Experience deploying and supporting Microsoft 365 solutions
- Troubleshooting, diagnostic, and problem-solving skills
Team & Communication
- Excellent customer service and communication skills
- Ability to work both independently and collaboratively
- Comfortable working under pressure in a fast‑paced environment
This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.
#J-18808-Ljbffr