Job Title: Lead Interaction Designer
Division: Data, Technology and Innovation
Department: Digital Delivery Hub
Overview
The FCA regulates financial services firms in the UK, to keep financial markets fair, thriving and effective. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Delivery Hub digitally transforms the FCA\'s regulatory services to efficiently meet the needs of all stakeholders. You will join the User Centred Design (UCD) Centre of Excellence leadership team within the Digital Delivery Hub (DDH).
Role Responsibilities
- Oversee interaction design practice within a specialist user centred design team to increase organisational maturity across digital delivery
- Develop, maintain and evolve the organisation’s design system, including interaction patterns, standards and reusable components
- Ensure consistency, accessibility and quality across digital products and services through well‑defined interaction design standards
- Provide interaction design support to multidisciplinary teams designing new digital products and services
- Help users reach their goals by applying user-centered interaction design principles to complex services
- Support emerging product teams through collaboration and hands‑on design input
- Coordinate and grow the internal design community, promoting strong design practice and shared standards
- Support the professional development of design practitioners while contributing to the organisation’s public service and regulatory mission
Minimum
Skills required
- Demonstrated experience working as an Interaction Designer at a senior or leadership level
- Delivering government digital services in line with Government Digital Services (GDS) standards
- Experience of working in agile or multidisciplinary teams
Essential
- Interaction Design leadership and interpersonal skills with the ability to motivate, lead and develop large diverse teams
- Evidence of managing the development and implementation of shared design standards, including ownership of, or significant contribution to, a design system
- Lead the FCA design community, supporting the professional growth of design practitioners and contributing to design improvements through analysis of user needs and usability issues
- A highly strategic but pragmatic mindset, able to navigate a highly complex organisation and leverage insight to deliver usable, accessible digital services
- Experience setting and assuring hypothesis-driven, inclusive, accessible design practices and standards across an organisation
- You can share best practice and coach others, including those new to UCD approaches
- Demonstrated ability to use a variety of prototyping methods at any fidelity and to understand how Interaction Design and other professions work together in practice
- Use data, user insight, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture
Benefits
- 28 days annual leave plus bank holidays
- Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
- Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
- Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
- 35 hours of paid volunteering annually
- A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our values & culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timeline
- Advert Closing: 11/05/26 (midnight)
- CV Review/Shortlist: 12/05/26
- First Stage Technical Interviews: 14th & 15th May
- Second Stage Interviews: w/c 25/05/26
- Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
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