We are seeking strong team players, with excellent communication, organisational and problem-solving skills to work in a friendly, positive environment and contribute to the success of our Triage Team on a 12-month fixed-term contract.
Interview dates: TBA
Salary: £29,112- £31,732 per annum, depending on skills and experience, plus benefits
Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday
The Role
The Assessment Officer undertakes the initial assessment of concerns raised about pharmacy professionals and pharmacies in Great Britain. They consider whether the concerns raised meet the threshold for further investigation according to guidance and timeliness targets.
This is an ideal opportunity for candidates who are highly organised and would enjoy working with a wide range of stakeholders, within a fast paced and evolving environment. Assessment Officers play an important role in helping us to achieve our vision of safe and effective pharmacy care at the heart of healthier communities.
Responsibilities
- Ability to recognise, highlight and manage risks.
- Effective communication skills to respond to queries from internal and external stakeholders, including customer services staff, registrants, members of the public and witnesses; managing issues directly, empathetically and, where appropriate, escalating the issue.
- Active team player and demonstrate behaviours of helping colleagues, sharing information, and solving process issues.
- Take a pro‑active approach to improving processes, with the tenacity to make sure that assessments are delivered with the best customer experience in mind.
- Unwavering commitment to equality, diversity and inclusion.
Benefits
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- Pension Scheme.
- Flexible working arrangements.
- Career breaks and sabbaticals.
- Life assurance, season ticket loan, bike loan and many more.
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.
Hybrid Working Approach
We have adopted a hybrid working approach which combines office and home working. From January 2026, our hybrid approach will include a requirement for staff to attend the office for a minimum of 12 days per quarter, rising to 18 days per quarter from July 2026.
Equality, Diversity and Inclusion
We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.
We welcome applications from all sections of the community.
As a member of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.
As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don’t have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.
Important Notice for Applicants
As part of our pre‑employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.
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