Broadcast Support Engineer

Role

Broadcast Support Engineer

Duration

Permanent, full-time

Reports to

Broadcast Support Manager

Location

MediaCity, Salford, Greater Manchester

Company Overview

NEP Connect Ltd is part of the NEP Group and worldwide network, and we are a leading provider of global critical connectivity services. Our technology and team deliver content to millions of viewers worldwide via a comprehensive satellite and AnyLive® fibre infrastructure. We broadcast 250 hours of live content every day, supporting clients that include global brand names and broadcasters like the BBC, Channel 4, Five, ITV, Sky Sports, to deliver experiential live events and social network streaming to audiences in multiple territories. NEP’s team of more than 4,500 employees are driven by passion and a focus on technical innovation, and together we have supported productions in over 65 countries on all 7 continents. Headquartered in the United States, NEP has offices in 24 other countries.

The Role

To work as a Broadcast Support Engineer, providing support to the various broadcast facilities operated by NEP Connect and its clients.

Responsibilities

• Providing 2nd line support to broadcast equipment within studios, apparatus rooms, and galleries, for example: production switchers, broadcast cameras, AV routers, audio mixers, modular infrastructure “glue”.
• Providing 2nd line support to our Net Insight Nimbra AnyLive network and associated equipment.
• Supporting and maintaining various IP networks using the following hardware: Cisco, Arista and FS.
• Supporting our satellite dish farm with reactive fault finding and preventative maintenance.
• Ability and competence to evaluate technical problems using appropriate broadcast and networking test and measurement equipment.
• Imaginative approach to problem solving.
• Good IT skills.
• Teamworking and lone working skills.
• To keep the Broadcast Support Manager/Production/NOC Staff appraised of the status of any issues, as appropriate.
• To log all faults and irregularities and pass information between shifts.
• To assist with in-house broadcast project and installation work.
• Performance of preventative maintenance as necessary.
• Oversee external contractors e.g. UPS maintenance teams, electrical safety teams etc.
• Ensure system documentation is up to date.
• Maintain good working knowledge of industry best practice.
• Stay up to date with developments in the relevant technical fields.

Required Skills/Qualifications

• Networking & Broadcast Engineering background, a minimum academic standard to HNC/HND level of qualification, or equivalent.
• Good understanding of IP technologies.
• Good understanding of communication systems including mobile and fixed links (terrestrial and satellite).
• CAD skills.
• Knowledge and experience on fault finding on Broadcast systems.

Personal Attributes

This position will have access to sensitive information and, as such, must be managed with great integrity. Professional, unbiased and credible behaviours in this role are essential at all times.

• Communication – the ability to speak and write so as to be clearly understood by others, using appropriate vocabulary, grammar and style.
• Teamwork – a sense of team can make a significant difference in whether you meet or fail your objectives. Team meetings are required to share information, tips and successes are essential. Just as important is creating and maintaining the bond across the team.
• Initiative – the willingness to move things forward by taking action without needing to be asked and without due escalation.
• Resilience – the ability to cope with difficulty, negotiate obstacles, to optimise performance in the face of adversity. Take rejection as a personal challenge to succeed with the next client and turn a loss into a development opportunity.
• Organising Work – the ability to marshal and manage resources (people, funding, materials and support) to achieve a task. Able to manage own time efficiently and to handle multiple activities in parallel to accomplish the goals. Be conscientious and take great pride in your work.
• Inquisitive – the ability to ask appropriate questions and understand the implications.
• Analysis – the ability to gather relevant information, notice relationships between different pieces of information, reason from cause to effect and generate effective solutions to practical problems.
• Interpersonal Sensitivity – the ability to recognise clearly and accurately others’ points of view, feelings and needs and the willingness to take these into account.
• Integrity – the willingness to adhere to social, ethical, professional and organisational standards. Be respectful and listen to others.
• Achievement Orientation – the determination to set oneself and meet high standards, exceeding norms and expectations.
• Judgement – the ability to be rational, objective and unbiased when making decisions or taking action.
• Visionary – the ability to demonstrate personal commitment to Company goals in an energetic way so as to motivate others and create an environment where the core values are realised.

The job description is not intended to be an exhaustive list of duties to be performed by the employee. The job description may be altered to reflect the business needs of the Company. All applications are strictly confidential.

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