Product Support Engineer

Product Support Engineer – Rail

Location: Midlands

Full time

What You Will Be Doing:

• Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
• Actively participate in ongoing continuous improvement activities for both maintenance and procedures, providing suggestions for improvement.
• Conduct planned maintenance tasks in accordance with the operating instructions.
• Attend and participate in meetings with the customer where necessary to obtain sign‑off for work that has been carried out on the customer’s equipment.
• Undertake fault finding and repair when required using appropriate technical information (e.g., technical drawings and fault‑finding guides).
• Complete relevant documentation for all work carried out to accurately record activities for the company and the customer.
• Proactively involve yourself in the company’s HSQE management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses when necessary to ensure skills remain current.
• Perform any other related activities reasonably required (e.g., covering work in another depot).
• Accurately report parts used during service work as per internal processes to ensure stock is effectively controlled and accounted for.
• Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook, etc.

Position Qualifications:

• Engineering background.
• NVQ Level 2 in Engineering or equivalent.
• Outstanding safety awareness.
• Proficient in MS Office, particularly Excel, Word and email. On‑the‑job training will be provided for SAP and the MTU Business Portal.

Preferred Requirements:

• Proactive and with good initiative.
• Strong organizing skills and a flexible attitude.
• Works well with others.

Rolls‑Royce is committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Type of Contract: Permanent

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