Junior Network Support Engineer | Manchester| Hybrid | £30K

Junior Network Support Engineer | Manchester | Hybrid | £30K

A fast-growing fibre network provider is looking for a Junior Network Support Engineer to join their expanding NOC team. They're building out an all-star network team and need someone who's passionate about customer service, technically sharp, and ready to thrive in a fast-paced service provider environment. If you're early in your networking career and want exposure to real WAN, VoIP, and managed LAN environments, this is the kind of role that builds your CV properly.

What's in It for You?

• Salary up to £30K DOE
• Hybrid working, Tuesday and Thursday from home
• Private healthcare
• Childcare vouchers
• Gift days
• Additional time off for moving house etc‑doesn’t come off your annual leave
• Rewards and discount portal
• Join a business at the cutting edge of full‑fibre infrastructure during a period of rapid national expansion

Key Skills & Experience

• Experience providing technical support in a service desk or NOC environment
• Strong troubleshooting skills with the ability to manage multiple open incidents at once
• Experience with ticketing systems such as Salesforce, Zendesk or Remedy
• Ideally CompTIA A+, Network+ or CWNA certified, or actively working towards it

Desirable

• Familiarity with monitoring platforms such as SolarWinds, Zabbix, LibreNMS or Cacti
• Understanding of WAN technologies including DIA, Ethernet WAN, VPNs and Broadband
• Basic VoIP knowledge (SIP, RTP, G.711/G.729) or experience with platforms like Cisco Callmanager or Broadsoft

The Role

You’ll be the first point of contact for customers and partners raising connectivity faults and service requests, making sure everything is resolved within SLA and that every interaction is clearly documented in the ticketing system.

On a typical day you’ll be monitoring network and customer assets, responding to alerts, troubleshooting WAN and VoIP issues, and handling basic LAN, WLAN and firewall queries, keeping customers informed throughout.

When things escalates, you’ll coordinate with internal teams and third‑party suppliers to drive resolution, and you’ll be producing outage reports and maintenance notifications as part of the job.

Beyond the reactive work, you’ll contribute to the team knowledge base and help maintain the high service standards the business is built on. Good communication matters just as much as technical ability; customers need to feel looked after, not just fixed.

For applications, email your CV to Alicia@forwardrole.com.

Please note: this role cannot offer sponsorship and is not suitable for graduate or short-term visa holders.

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