About Menzies Distribution Solutions
At Menzies Distribution Solutions, we connect suppliers, manufacturers and customers through reliable, flexible and sustainable logistics, driven by experience and a commitment to doing things the right way.
About the role
With support, training and guidance, this role has responsibility for ensuring effective provision and continuity of best in class customer service. The job holder will ensure that the delivery of service is monitored and maintained to the levels defined within agreed SLA's and contracts. They will seek to identify and deliver continuous improvement initiatives, synergy benefits and strategic projects with new and existing customers to further operational growth. This role will ensure that the highest standards of health and safety are maintained at all times.
Responsibilities
- Build and maintain excellent internal and external customer relationships in order to develop a constantly improving service. By building trust and credibility, thoroughly understand the customers' needs and their supply chain structure. Seek to identify and deliver organic growth opportunities with existing customers and drive for synergy benefits between customers
- Data analysis of existing business to audit customer contribution and identify continuous improvement initiatives
- Conduct data analysis to identify critical trends, correlations, and patterns. Translate these findings into actionable recommendations to optimise business performance, customer satisfaction and drive strategic growth
- Design, maintain, and update KPI dashboards for performance tracking. Work closely with internal departments to manage and update the weekly and monthly reports, including the creation of high-level presentation packs for monthly and quarterly business reviews (MBR/QBR)
- Maintain data records and thoroughly process documentation to ensure data accuracy and operational continuity
- Independently prioritise tasks and manage competing timelines to ensure all deliverables are met within agreed service level agreements (SLAs)
- Develop, implement and monitor account management ensuring this is in place for all nominated accounts
- Improve revenue streams by defending and organically growing existing customer base in line with agreed budgets
- Deliver value to customers by widening MDS's involvement across the supply chain
- Initiate and manage continuous improvement through cost reduction initiatives and margin improvement programs
- Thoroughly understand and be able to articulate SLA obligations
- Monitor operational metrics
- Lead and influence by demonstrating Health and Safety behaviours and MDS values
- Seek opportunities to raise the profile of Health and Safety across the business
- Seek opportunities for self-development
Required skills
- Data manipulation and analysis
- Use of data analytical software
- Engaging with customers
- Priority setting
- Problem solving and decision making
- Continually improving
- Planning and organisation
- Flexible approach
- Self motivated
- Confident
- Must be a driver with car as travel required for role across sites.
Additionally, the following experience would be beneficial
- Experience in logistics, warehouse and transport operations desirable but not essential
- Demonstrable experience of customer relationship/facing
- Project management skills desirable
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours
37.4 hours per week
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
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