Location: Gloucestershire
Salary: £50,000 + Car Allowance + Bonus
Summary
The Operations Manager leads end‑to‑end site operations, overseeing warehousing and transport from receipt to delivery while ensuring all customer commitments are met. You will drive site strategy and continuous improvement across operations, people, and performance within budget, with responsibility for facilities, transport, quality, H&S, productivity and HR. As a hands‑on leader, you will inspire and develop your team, championing company values to deliver strong KPIs and outstanding customer service. You'll identify opportunities to optimise performance, add value for customers and support business growth. Working with the leadership team, you will help position the site as a best‑in‑class operation—high‑performing, compliant and a great place to work. You will also ensure full adherence to legislative and industry standards, supporting ongoing accreditation, including BRC.
Key Responsibilities
- Lead and take full accountability for day‑to‑day depot operations, ensuring efficient coordination and delivery of all activities.
- Deliver financial performance by forecasting, analysing variances and implementing corrective actions.
- Manage and develop the team through recruitment, training, performance management and effective communication of objectives.
- Drive operational excellence by implementing productivity, quality and service standards, resolving issues and leading continuous improvement initiatives.
- Develop and optimise operational processes across warehousing and transport, including inventory, dispatch and delivery.
- Ensure all operational KPIs and contractual obligations are consistently met.
- Maintain a safe, compliant working environment in line with legal, audit and the client’s standards.
- Oversee quality control processes, proactively managing risks and ensuring accurate, timely documentation.
- Continuously build knowledge and capability through professional development and industry engagement.
- Act as a role model for the client’s values and cultural behaviours.
Key Skills / Experience
- 5+ years’ logistics operations management experience (3PL preferred)
- Degree qualified; IOSH/NEBOSH certified; CPC and ‘O’ Licence desirable
- Strong knowledge of H&S, HR and transport legislation
- Proven leader with a track record of building high‑performing teams
- Commercially aware with solid budget and cost control experience
- Excellent communication and stakeholder management skills
- Customer‑focused, adaptable and driven by continuous improvement
- Highly organised, able to manage priorities in fast‑paced environments
- Experienced in H&S, compliance and site security management
- Strategic thinker with strong operational planning capability
- Flexible to support multi‑site UK operations
- Acts with integrity, reflecting the client’s values and standards
All applicants must have an unrestricted right to work in the UK. This role does not support visa sponsorship.
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