Operations Manager

Why join Meldrum House Hotel?

The Operations Manager is the operational heartbeat of the hotel, with particular ownership of Food & Beverage performance, guest experience, and luxury standards delivery. This role is hands‑on, highly visible, and leads from the front, ensuring consistent excellence across restaurant, bar, banqueting/events, room service, and the wider hotel operation.

The post‑holder will act as Deputy to the General Manager, taking full operational responsibility for the hotel in the GM’s absence and ensuring all departments operate seamlessly, profitably, and in line with luxury brand expectations.

You’ll meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 35 days holiday
• Training and development from day one
• Employee events and celebrations
• In‑house company interactive employee communication APP
• Entry to our state‑of‑the‑art gym and pools
• Healthy meals to enjoy while you’re working
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• Referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you’ll receive …

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Main Purpose of Job

• Own the end‑to‑end F&B operation: restaurant, bar, lounge, room service, events, conferencing, and any outdoor/seasonal offerings.
• Drive a culture of service theatre, warm hospitality, and luxury consistency, ensuring every guest touchpoint reflects brand standards.
• Lead menu delivery concept refinement with the Executive Chef and F&B team to ensure quality, profitability, and relevance.
• Set and deliver clear performance expectations for: Service standards; Product quality; Speed of service; Upselling and storytelling; Guest engagement and complaint resolution.
• Ensure exceptional delivery of events and banqueting, including BEO accuracy, pre‑shifts, function set‑ups, and post‑event reviews.
• Manage daily/weekly F&B business reviews: covers, average spend, wage %, stock variance, guest feedback, promotions, and upcoming demand.
• Ensure a wholly positive and engaged work environment.
• Mentor and develop managers within the hotel.
• Ensure the hotel team is delivering exceptional service to our guests, and any shortcomings rectified through appropriate training.
• In conjunction with the facilities team, ensure compliance with all health and safety, fire safety and buildings/grounds safety.
• Implement and maintain high level 4 & 5 Red Star standard operating procedures across the hotel.
• Assume full operational leadership of the hotel during GM absence, including:
• Coordinate HODs to ensure smooth interdepartmental communication and consistent standards across the entire guest journey.
• Lead daily operational meetings and ensure priorities are executed at pace.
• Be the visible champion of luxury standards, being present on the floor at peak times, actively coaching and supporting teams.
• Ensure all HODs are fully trained and accountable for luxury expectations, including; Guest recognition and personalisation; Brand language and tone of voice; Complaint recovery and service remedies; Presentation standards (people, spaces, product); Anticipatory service and attention to detail.
• Implement and maintain a structured SLH Standards Training Framework, including: Departmental standards workshops; Weekly service coaching; Competency checklists for HODs and supervisors; Service audits / mystery guest follow‑ups
• Lead by example with consistent behaviours: professional presence, calm under pressure, and exceptional guest interaction.
• Partner with Front Office, Housekeeping, Maintenance, F&B, Golf and Events to ensure; Seamless guest journey; Strong operational rhythm (daily check‑ins, handovers, peak planning); High standards of cleanliness, presentation, and maintenance
• Support HODs to achieve consistently high quality through structured follow‑up and accountability.
• In conjunction with the Head of Operations and Head of Commercial, develop the hotel’s budget and financial plans.
• Manage the financial performance including attainment of annual revenue growth and profit conversion targets across all revenue streams including rooms, food & beverage, conference & events, golf and wellness.
• Monitor financial performance and implement cost‑control measures. Where revenue concerns exist to develop, deploy appropriate operational cost actions to maximise profit protection.
• Analyse problematic situations and occurrences and provide solutions to ensure company growth.
• Remain informed of market, and competitors’ trends to ensure we can take advantage of new initiatives that will afford increased profitability
• In collaboration with the Head of Commercial, maximise revenue through effective pricing and sales strategies for bedrooms, events, restaurant and bar, golf and wellness.
• Deliver proactive involvement in networking and sales opportunities to raise the profile of Meldrum House Hotel & Golf Club within the industry and local community.
• Deliver agreed budgets with strong focus on F&B profitability.
• Monitor KPIs and implement actions to improve performance.
• Build high‑performing teams by coaching, developing, and inspiring HODs and supervisors.
• Ensure robust recruitment, onboarding, and training processes, particularly in F&B.
• Conduct performance reviews and development plans with HODs, focusing on leadership, luxury standards, and consistency.
• Create a culture of accountability, recognition, and pride where teams feel supported and standards are non‑negotiable.
• Ensure full compliance with food safety, licensing, H&S, and hotel operating procedures.
• Lead incident response and ensure clear reporting and preventative action.
• Maintain strong audit performance and ensure training records are accurate and current.
• In conjunction with the Head of Commercial and their team, to develop and execute sales and marketing strategies to attract and retain guests and clients.
• Build and maintain relationships with key clients and partners.
• Be present for high level industry showcasing of the hotel through FAM trips, hosting lunches, dinners, receptions etc.
• Oversee the recruitment, training, and development of hotel teams, supporting managers to select the best candidates for vacancies and have a pipeline of succession roles secured.
• Promote a culture of continuous improvement and professional development.
• With the wider team, ensure the team is wholly engaged through engagement activities and celebrating successes.
• In conjunction with the Head of People and Culture, to ensure employer branding is protected and teams flourish within the working environment.
• Ensure all legislative standards of performance are adhered to i.e. Health and Safety, Fire and Food Safety, IT and Accounting Compliance and People & Culture procedures.
• Collaborate with Risk and Compliance to ensure all required training is delivered within timeframes required.
• Champion and encourage a culture and awareness within the properties which support community and charity initiatives.

The role of Operations Manager will report directly to the General Manager, Meldrum House. The Operations Manager will have line management accountability of Front Office, Housekeeping, Food & Beverage and Conference & Banqueting.

About you

This role requires a highly effective communicator with exceptional administrative and organisational skills. Acting as a key support to the Managing Director, Meldrum House, and the Heads of Department, you will play a pivotal role in ensuring smooth operations by maintaining high standards of efficiency and coordination across the business.

You will also:

• Can lead and motivate an effective team
• Have a full understanding of Profit and Loss analysis and Hotel KPIs.
• Can demonstrate experience of rota management
• Can demonstrate an understanding of how to complete a stock take and how to control stock.
• Can demonstrate evidence of contributing to accurate and timely forecasting of departmental business
• Competent in using Microsoft Outlook - email & calendar, Excel, Word, is essential. Fourth Hospitality Payroll system, HMS and Zonal would be advantageous
• Experience working in luxury hotel environments equivalent to AA 4 or 5 Red Star standards

We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

If you are interested, click apply. We look forward to hearing from you!

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