We are recruiting on behalf of a well-established and forward-thinking organisation seeking a Continuous Improvement Administrator to support process optimisation, data analysis, and continuous improvement initiatives.
This part-time role (4 days per week) is an engaging opportunity to join a collaborative team where your work will help maintain high standards, streamline processes, and support ongoing improvement across the organisation.
Key Responsibilities
- Conduct audits across call performance, CRM data and client interactions
- Analyse results and identify trends or improvement opportunities
- Share outcomes with managers and track agreed actions to completion
- Maintain accurate continuous improvement records and documentation
- Produce reports or dashboards to support performance monitoring
- Recommend process improvements to reduce errors and inefficiencies
- Support the development of continuous improvement methodologies and tools
- Collaborate with teams to maintain relevant scoring and evaluation criteria
- Assist in developing training materials linked to process and performance outcomes
- Support compliance reviews and maintain up-to-date procedures
Skills & Experience
- Proficient in Microsoft Office, particularly Excel
- Strong analytical and reporting skills
- Excellent communication and organisational abilities
- Experience using CRM systems (beneficial)
- Knowledge of Power BI or similar reporting tools (desirable)
#J-18808-Ljbffr