Customer Service Supervisor

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store’s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses.
• Controlling debt and recover overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer focused individuals throughout reception and checkout area.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade.

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