Customer Care Operative

About Us

At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast‑growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living – and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world‑class developments, anchored in high quality design, sustainability, and outstanding customer service.

About The Role & Team

London Square are seeking an experienced Customer Care Operative to join our Customer Care team. London Square is an award‑winning developer who provides exceptional customer service, ensuring clear and concise communication with our customers from the point of legal completion, throughout the 24‑month Defects Liability Period and beyond. Our Operatives are an integral part of delivering an exceptional experience for our customers. We require someone to help us deliver on our commitments while maintaining strong and lasting relationships with our customers. The role will be project‑based and require travel to sites. A vehicle will be provided as part of the role.

Key Responsibilities

• Attend customers’ properties to rectify defects in line with company standards.
• Close out defects within the allocated time, preferably on a first‑time fix.
• Send reports to the Customer Care Team detailing works carried out and whether further visits are needed.
• Trace and assess defects as and when required.
• Assist our Customer Care Managers on defect resolution meetings as and when required.

Key Skills & Experience

• Experience as a Customer Care Operative or Multi‑trade for a developer in a similar role would be ideal.
• Must have empathy and the ability to stay calm in challenging situations.
• Must be able to manage tasks by priority and stay organised.
• Must be able to communicate clearly and concisely.
• Must recognise when an escalation is required.
• Must have a Driving Licence; a van will be supplied.
• Experience using Clixifix would be beneficial.
• Understanding of NHBC & NHQB would be beneficial.
• CSCS card and relevant NVQ’s would be beneficial.

What’s in it for you?

Ensuring you have a work‑life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

Core Benefits

• Competitive compensation package, car allowance and discretionary bonus.
• Private medical insurance.
• Group pension scheme and life insurance.
• 25 days holiday plus bank holidays, including a holiday trading scheme and long‑service days.

Other Benefits

• Mobile phone allowance
• Dental cover
• Bupa employee assistance
• Virtual GP service
• Salary‑sacrifice scheme for electric vehicles
• Cycle to work
• Gym membership corporate discounts
• Health cash plan
• Perkpal (shopping discounts)
• Tech scheme
• Payroll giving
• Free onsite gym (head office)
• Free breakfast & lunch (head office)

Our Commitment

Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.

Equal Opportunities

London Square are proud to be an equal opportunities employer. At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

Privacy Statement

As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities that match your experience. For further information, please review our privacy policy: Privacy Policy & Cookies | London Square.

#J-18808-Ljbffr