IT Change Manager
60,0000 - 70,000 depending on experience
Hybrid working, onsite in Milton Keynes 2 days a week
We're supporting a well-established, marketing leading organisation to hire a Technology Change Manager to strengthen their technology enablement and change capability. This is a new key hire at an exciting time to join and support a major organisation transformation from waterfall to agile delivery.
This role is focused on ensuring technology changes land well across the business through clear communications, strong stakeholder engagement, effective training and readiness, and robust governance via the Change Advisory Board (CAB).
What you'll be doing
- Develop and deliver change communication plans - tailoring messaging by audience (users, managers, senior leaders) and channel (email, workshops, intranet, briefings)
- Create or coordinate clear change content that explains what's changing, why it's changing, and the impact on teams.
- Lead and operate the Change Advisory Board (CAB) process, ensuring major production changes are reviewed, approved and well-coordinated.
- Maintain change calendars, agendas and records; collaborate with technology and operations leads to support readiness and risk mitigation.
- Define and track adoption metrics (e.g., usage analytics, training completion, support tickets, feedback) and use insight to improve outcomes.
- Identify gaps in understanding/adoption, reinforce change and share success stories.
- Coordinate training and readiness activities, including learning needs analysis, materials, guides, drop‑ins and go‑live support.
- Work closely with business partners and delivery teams to align change activities to strategic outcomes and support post‑implementation reviews.
What we're looking for
- Proven experience delivering technology change (communications, stakeholder engagement, training/readiness and adoption support)
- Strong communication skills with the ability to simplify complex change for different audiences
- Confidence working with governance and controls (e.g., facilitating forums such as CAB or similar approval processes)
- Comfortable using data and metrics to measure adoption and drive continuous improvement.
- Highly organised, pragmatic and collaborative - able to bring structure to multiple moving parts.
Desirable
- Change management certification (e.g., Prosci, APMG Change Management).
- ITIL / service transition / change governance experience.
- Familiarity with tools such as Miro, Power BI, SharePoint and learning platforms (LMS / digital walkthrough tools).
If this is you, apply today! I look forward to talking through the role in more detail.
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