Overview
Established over 30 years, Tania Brown Limited are a Clinical Case Management and Expert Witness company offering the highest standards of care and support to clients with serious injuries. We have an amazing opportunity for an Operations Manager to join our team within our offices in Wigan.
About the role
The Operations Manager is responsible for overseeing and optimising the day-to-day operational delivery of case management within the business, ensuring services are delivered effectively, compliantly and consistently to a high standard. The role provides operational leadership across, people, processes and systems to support effective case outcomes, regulatory compliance, financial performance and excellent client outcomes. Working closely with Clinical Leads and Senior Management the Operations Manager translates strategic objectives into operational plans, driving continuous improvement for the brand.
What you'll be working
~ Full time Monday to Friday
~ Office based in Wigan
~ 9 to 5pm
Salary: £35,000 per annum (pro rata) depending on experience
What you'll be doing
Office & Operational Management
- Manage the day-to-day running of the office.
- Oversee Management of all operational teams within the Case Management Brand. Responsible for ensuring consistent operational standards and practices across all teams. Coordinates and leads to maintain alignment with company policies, procedures, and strategic goals. Identifies and addresses operational challenges, ensuring timely resolution and escalation where necessary.
- Responsible for day-to-day management of annual leave and sick leave ensuring business continuity.
- Foster a productive work environment and manage team performance. Ensuring all absence is adequately recorded on ITrent and any concerns raised.
- Develop and maintain systems for collating data / audits to support the business.
- In collaboration with the Business Director be responsible for the maintenance of I-insight.
- Reporting on operational and office related matters at SLT and Case Management SIP/RR meetings.
- Undertake unbillable activities, including but not limited to, property maintenance, on site, Health and Safety, order/manage stocks of stationery, shredding, cleaning, PPE and kitchen supplies.
- Oversee the purchase and necessary maintenance of office equipment. Reporting to the Business Director on any need for significant new expenditure.
Some of the other key responsibilities are:
- Supervision of members of the Operations Team (under instruction from the Brand Director). Providing leadership, guidance, and support to operational staff. Conducts regular supervision and performance reviews to ensure accountability and professional development.
- Act as a mentor and escalation point for complex operational issues handled by senior team members.
- Deal with non-clinical / business enquiries supporting all stakeholders.
- Support SLT with marketing and business development opportunities.
- Support to Business Director and Clinical Director as required.
- Financial Oversight & Administration
- Compliance, Health & Safety, GDPR
- Performance Monitoring & Continuous Improvement
- Policies & Training
Please refer to the attached JD for detailed roles and responsibilities.
What you'll have
- Experience in operational management role within a health and social care setting, ideally within case management.
- Experience of operating within regulated serviced with direct involvement in meeting regulatory standards, audits and quality assurances.
- Extensive office-based experience, including responsibility for financial processes and management.
- Experience of leading service change, transformation and growth desirable.
What to look forward to
- 25 days plus bank holidaysBirthday offJoin the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunitiesActive Reward App giving discounts and savings on your weekly shopFree 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer adviceA Nest Personal Pension accountAccess to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticiansWe recognise outstanding Active Behaviours via the Active Awards programmeEnhanced Sick & Maternity Pay benefitsRefer a Friend Scheme and earn yourself up to £1000 by recommending someone you knowand, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
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