Delivery – Managed Services -Specialist, EMEA
England, UK
Job Description
Axsium Group was founded in 2004 to provide our clients with superior workforce management (WFM) consulting services. Axsium helps organizations around the world improve their operational performance by maximizing the productivity of their people. We do this by providing innovative and insightful consulting services focused in three areas. First, we help our clients establish a realistic strategy and roadmap to reach their people-related goals. Second, we focus on streamlining and defining new processes to improve the way people work, their productivity and their impact on their organization. And third, we implement and support the technologies that help all levels of the organization achieve their objectives. WFM is all we do and our strategic approach to delivering WFM deployment services initiatives reflects this singular focus.
Specialist- Managed Services
Reporting into a Team Manager, the Specialist is responsible for delivering ongoing functional support and workforce management expertise to clients following system go-live. The role supports UKG Pro WFM and UKG Workforce Central customers.
This is a remote position based in United Kingdom.
Benefits package
- Fitness Reimbursement
- First time office set up credit
- Tuition support
- Flexible working arrangements
- Team support and mentorship
- Casual but professional environment
DUTIES AND RESPONSIBILITIES
Provide ongoing functional support: Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasks
Manage support cases aligned to SLAs; deliver configuration across timekeeping, pay rules, accruals, scheduling, and reporting.Lead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production supportAnalyze functional issues, perform approved configuration changes, support UKG releases, and escalate complex design decisions.Select appropriate methodology tools for internal and/or external use on projectsCreate and deliver client facing presentations with assistance from others on complex topicsEnsure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist’s domain expertiseSupport Project Manager by highlighting potential project risks in a timely mannerDemonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities
Client Interaction
Represent Axsium to our clients in the following ways, leading the Axsium team as needed:
Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platformsCommunicate case status clearly, participate in recurring support calls, and build productive relationships with client WFM, Payroll, and HR teams.Analyse functional issues, perform approved configuration changes, support UKG releases, and escalate complex design decisions.Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if requiredUnderstand, adapt, and act respectfully within the client’s organisation and cultureActively guide clients to achieve desired outcomesDevelop and maintain positive relationships with clients on projects and beyondGain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a clientProvide insight to client on WFM operations and best practices
Administration
Timely and accurate submission of timecards and expense reportsProactively provide notification of availability and adhere to project assignment hoursComply with Axsium data security policies and HR (Human Resources) policiesCommunicate clearly, effectively, and in a timely manner with peers, leadership, and all others at AxsiumEffectively use bench time for Axsium’s improvement and for personal development
Culture
Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity.Take personal ownership and accountability for individual ability to positively impact Axsium’s company successObtain and measurably demonstrate increasing knowledge in WFM processes and systems and labour productivity best practices, through training and experienceCollaborate within Axsium with peers through ASK and other knowledge sharing forums
REQUIREMENTS
University or college degree ideallyin business, computer science, or information systemsGood analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutionsExcellent communication skills with attention to detail, comfortable leading requirement gathering and design workshops, meetings to present findings and make recommendations to client’s project team, senior management and C-level executives through discussion and presentation5 years WFM experience, hands‑on UKG Pro WFM or Workforce Central experience, familiarity with Managed Services or ticket‑based support environments.5+ years of workforce management consulting experience developing and executing workforce management, implementations strategies5+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimisation, time keeping, budgeting and task management, vendor certificationsFamiliarity with ticketing/support tools is an asset (they will be taught Axsium Connect) Salesforce (preferred)Deadline driven, confident, open to taking initiative, ability to multi‑task and prioritiseExcellent organisational and leadership skillsAbility to guide clients using best practicesDomestic and International travel required
#LI-REMOTE
Axsium is committed to providing accessibility for all persons with disabilities and will upon the request, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. We will consult with applicants to ensure a suitable accommodation is provided. Axsium is an equal opportunity employer.
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