CRM Officer

Do you enjoy improving CRM systems so teams can work more efficiently? Are you confident managing data quality, supporting users and driving system improvements?

We’re recruiting a CRM Officer to join a respected membership organisation on a 12‑month fixed‑term contract. This is a hands‑on role focused on CRM management, data integrity, user support and process improvement.

Key Responsibilities

• Manage and triage a CRM ticketing system
• Maintain data quality through cleansing and de‑duplication
• Liaise with external technical suppliers
• Deliver CRM training to staff
• Create reports, dashboards and insights
• Identify workflow inefficiencies and implement automation
• Support GDPR‑aligned CRM governance

About You

• Experience with Dynamics 365 CRM
• Advanced Excel
• Understanding of GDPR
• Confident communicator with strong problem‑solving skills

Why Apply?

• Varied CRM role with real organisational impact
• Hybrid working with central London base
• Supportive, values‑led environment

We will be reviewing CVs as they come through. Don’t delay get in touch! We would be happy to share a more detailed job description and discuss the opportunity further.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

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