Technical Business Analyst – Dynamics 365 Marketing
Location: London, UK
Working Mode: Hybrid (2 days per week onsite)
Our client is keen to onboard a Technical Business Analyst – Dynamics 365 Marketing to join their team in London, UK in a hybrid working mode. This role acts as a bridge between business, product, and engineering teams, translating business requirements into technically viable solutions and guiding stakeholders through short-term workarounds and long-term platform evolution. The successful candidate will provide functional-technical analysis, recommendations and coordination across distributed teams to ensure clarity and predictability in delivery.
Responsibilities
- Analyze business requirements for Dynamics 365 Marketing, including customer journeys, forms, emails, lead management and campaign orchestration
- Assess out-of-the-box capabilities against customization needs and define short-term (configuration-based) and long-term (custom/architecture) solutions
- Act as a liaison between business stakeholders and engineering teams to clarify requirements and ensure alignment
- Develop functional-technical recommendations and document solution decisions with clear rationale
- Identify technical approaches at a conceptual level (e.g., use of Flows, plugins, JavaScript) without direct coding responsibility
- Support governance by refining backlogs, sequencing requirements and contributing to estimation
- Work closely with Product Owners, Solution Architects and delivery teams in a high-change, resource-constrained program environment
- Provide impact analysis, constraints assessment and trade-off recommendations for senior stakeholders
Requirements
- Proven experience as a Technical Business Analyst or Functional Technical Analyst in Dynamics 365 projects
- Strong understanding of Dynamics 365 Marketing features (customer journeys, campaign orchestration, forms, segmentation, lead management)
- Familiarity with functional vs technical solution design in enterprise-scale programs
- Ability to work effectively with distributed or offshore development teams
- Excellent communication and stakeholder engagement skills across business and technical teams
- Experience navigating complex, high-priority programs with multiple dependencies
Nice to Have
- Knowledge of Power Platform components, including Power Automate
- Understanding of integration with CRM and marketing automation solutions
- Familiarity with Azure services from a functional perspective
Technical Business Analyst – Dynamics 365 Marketing
Location: London, UK
Working Mode: Hybrid (2 days per week onsite)
Our client is keen to onboard a Technical Business Analyst – Dynamics 365 Marketing to join their team in London, UK in a hybrid working mode. This role acts as a bridge between business, product, and engineering teams, translating business requirements into technically viable solutions and guiding stakeholders through short-term workarounds and long-term platform evolution. The successful candidate will provide functional-technical analysis, recommendations and coordination across distributed teams to ensure clarity and predictability in delivery.
Responsibilities
- Analyze business requirements for Dynamics 365 Marketing, including customer journeys, forms, emails, lead management and campaign orchestration
- Assess out-of-the-box capabilities against customization needs and define short-term (configuration-based) and long-term (custom/architecture) solutions
- Act as a liaison between business stakeholders and engineering teams to clarify requirements and ensure alignment
- Develop functional-technical recommendations and document solution decisions with clear rationale
- Identify technical approaches at a conceptual level (e.g., use of Flows, plugins, JavaScript) without direct coding responsibility
- Support governance by refining backlogs, sequencing requirements and contributing to estimation
- Work closely with Product Owners, Solution Architects and delivery teams in a high-change, resource-constrained program environment
- Provide impact analysis, constraints assessment and trade-off recommendations for senior stakeholders
Requirements
- Proven experience as a Technical Business Analyst or Functional Technical Analyst in Dynamics 365 projects
- Strong understanding of Dynamics 365 Marketing features (customer journeys, campaign orchestration, forms, segmentation, lead management)
- Familiarity with functional vs technical solution design in enterprise-scale programs
- Ability to work effectively with distributed or offshore development teams
- Excellent communication and stakeholder engagement skills across business and technical teams
- Experience navigating complex, high-priority programs with multiple dependencies
Nice to Have
- Knowledge of Power Platform components, including Power Automate
- Understanding of integration with CRM and marketing automation solutions
- Familiarity with Azure services from a functional perspective
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