Front Office Manager

Are you a passionate hospitality leader who thrives on creating exceptional guest experiences? At Delta Hotels by Marriott Swansea, we’re looking for a dynamic Front Office Manager to lead our reception team and deliver the outstanding service our guests expect from the Marriott International brand.

This is an exciting opportunity for a motivated hospitality professional to take ownership of the front office operation, inspire a high‑performing team, and play a key role in shaping memorable guest experiences from arrival to departure.

About the Role

As Front Office Manager, you will lead the daily operations of the Front Office, ensuring the team delivers seamless, friendly and professional service at every guest interaction. You’ll be a visible leader in the lobby, supporting your team, engaging with guests and ensuring every stay reflects the standards of the Marriott brand.

Working closely with the hotel leadership team, you will drive guest satisfaction, maximise revenue opportunities, and develop your team to achieve both personal and business success.

What You’ll Be Doing

• Leading and inspiring the Front Office team including supervisors, receptionists and night team
• Delivering exceptional guest service and ensuring Marriott brand standards are consistently exceeded
• Managing the day‑to‑day front desk operations including arrivals, departures, reservations and night audit procedures
• Monitoring guest feedback, resolving concerns professionally and turning challenges into memorable service moments
• Analysing financial and operational reports to improve performance and drive results
• Managing labour productivity, scheduling and departmental budgets
• Collaborating with Sales, Revenue and Housekeeping teams to maximise occupancy and guest satisfaction
• Coaching, training and developing team members to reach their full potential
• Ensuring compliance with company policies, safety procedures and operational standards

What We’re Looking For

We’re looking for someone who combines strong operational knowledge with a natural ability to lead and motivate others.

You’ll ideally have:

• Previous experience in a Front Office leadership role within a hotel environment
• Strong leadership and team development skills
• A passion for delivering outstanding guest experiences
• Excellent communication and problem‑solving abilitiesExperience with hotel property management systems
• The ability to analyse operational and financial performance
• A proactive, organised and hands‑on approach to leadership

Why Join Us?

At Marriott International, you’ll become part of a global hospitality leader where associates are valued, supported and empowered to grow their careers.

Benefits include:

• Career development opportunities within Marriott globally
• Competitive salary and benefits
• Associate discounts across Marriott hotels worldwide
• Training and development programmes
• A supportive and inclusive team environment

Ready to Lead the Guest Experience?

If you’re ready to take the next step in your hospitality career and lead a team dedicated to exceptional service, we’d love to hear from you.

Apply now and become part of the team at Delta Hotels by Marriott Swansea.

Compensation: Competitive salary

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