Complaints Officer

Eden Brown is seeking a highly competent Complaints Resolution Officer for a 6‑month temporary assignment located in Lancashire.

The role is fully office‑based; there is no home‑working option.

After the temporary period, a permanent contract may be offered to the successful candidate.

Responsibilities

• To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development.

Qualifications

• Background in Housing, Customer Services, Complaints or extensive Call Centre experience.

Only apply if you match the above criteria.

Eden Brown is committed to equality in the workplace and is an equal‑opportunity employer. Eden Brown Ltd acts as an Employment Business for this vacancy.

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