Customer Services Executive

Your Mission:

• Managing incoming calls for orders or routing to appropriate person.
• Quoting new work from all new enquiries we receive.
• Placing new orders from above once received – In-turn raising work for factory production.
• Logging customer stock for delivery from call off orders received – checking remaining stock levels.
• Requoting – and reordering for new stock to be made.
• Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required.
• Contacting customers to arrange and schedule deliveries / update or amend as necessary.
• Liaise with Transport Team to ensure orders are scheduled and delivered.
• Taking ownership for customer issues and complaints identifying root causes and resolving / this includes issues that can be both production and delivery related.
• Add new -Update/amend current customer details.
• Work with Accounts to ensure order/price queries are resolved.
• Manage and prioritise orders inbox.
• Provide support and guidance to all Sales Team Members including our Sales Representatives.
• Other general office duties relating to manufactured work.
• Stand in for Customer Services Manager when needed.

Your Profile:

• Ability to plan and prioritise.
• Fluent English.
• Excellent communication skills (including telephone).
• Strong organisational skills.
• High attention to detail.
• Previous customer services experience.
• Ability to multi-task and meet deadlines.

Location: Birmingham, UK

Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.

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