Job Description
As a Student Support Hub Adviser, you will be the first point of contact for students seeking guidance, information or support, delivering a warm, professional and student‑centred service.nnYou will play a key role in creating a welcoming environment, resolving queries at first contact wherever possible, and ensuring students feel supported, understood and empowered throughout their university experience.nnClient DetailsnnOur client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand‑new Student Support HubnnDescriptionnnKey Responsibilities:nnProviding front‑line, in‑person support to students within the Student Support HubnDelivering excellent customer service in a clear, approachable and supportive mannernUnderstanding student needs, assessing queries and offering practical solutions or referralsnSupporting students who may be distressed, with empathy and professionalismnResolving queries at first point of contact wherever possible using knowledge, systems and initiativenAccurately recording interactions using CRM or live‑chat systemsnCollaborating with academic and professional services teams across the universitynMaintaining confidentiality and handling sensitive information in line with GDPR and compliance standardsnActively developing and maintaining knowledge of policies, services and processesProfilennPerson Specification:nnProven experience deliveringstudent‑centred services within Higher EducationnExperience supporting individuals who may be distressed or facing challengesnExcellent organisational and time‑management skillsnAbility to remain calm, professional and effective under pressurenStrong written and verbal communication skillsnConfidence using CRM systems, live‑chat platforms and Microsoft OfficenAbility to build effective working relationships across varied teamsnA responsible, confidential approach to handling sensitive informationJob OffernnA role with genuine impact on student wellbeing and successnA supportive and inclusive working culturenProfessional development and learning opportunitiesn6-Monht contract opportunity
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