Job Description
Housing Customer Service Advisor nn17.86 umbrella nnLeedsnnHybrid nn6-month contract nnSellick Partnership is currently recruiting for a Housing Customer Service Advisor to join a busy, supportive housing team on a 6‑month contract. This is a fantastic opportunity for someone with strong customer service skills and experience within the housing sector.nnKey responsibilities of the Housing Customer Service Advisor will include:nnAct as a professional and friendly first point of contact, handling inbound calls from housing tenants associated with repairs and ASBnIdentify and report repair issues within tenants' properties.nKeep tenants updated throughout the process to provide a positive service experience.nMake outbound calls to help improve service delivery and follow up on repairs.nMonitor and respond to emails within the group inboxThe successful Housing Customer Service Advisor will have:nnHave previous experience within a customer contact centre (housing experience is desirable)nAbility to communicate with empathy, professionalism, and clarity, particularly in sensitive or challenging situations.nConfident in handling difficult or emotive calls, remaining calm and solution-focused under pressure.nEnjoys problem-solving and building positive, effective relationships with tenants and contractors.Please contact Chrissie at the Derby Office for more informationnnSellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.
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