Job Description
Position: Customer Service AdvisornLocation: Stoke on Trent, ST6nContract Type: Temporary ongoingnHourly Rate: From £13.59nWorking Pattern: Full Time Monday- Friday between 8am-5pmnnAdecco are seeking a confident and experienced Customer Service Advisor to work for our well established client located in Stoke on TrentnnWhat You'll Do:nAs a Customer Service Advisor, your role will be crucial in ensuring our customers have the best experience possible.nnDuties include:nnResponsible for responding to and raising customer consumable orders via phone calls and emails from prospective and current customers.nResponsible for determining the need of each contact with the goal of achieving the best resolution.nDocument every call, updating the system accurately. nLiaise with customers in an empathetic and supportive manner to promote the most precise information relating to issues and queries.nHandle all incoming calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures.nTo provide an excellent customer experience to allnOrder processingWho You Are:nWe're looking for someone who is not only skilled but also enthusiastic about providing an outstanding service. Skills and requirements include:nnExcellent Communication Skills: You can convey information clearly and professionally, both verbally and in writing.nProblem-Solver: You enjoy tackling challenges and finding solutions nTeam Player: You work well with others and contribute to a positive team environment.nAdaptable: You thrive in a busy environment and can handle changing priorities with ease.nCustomer-Focused: You genuinely care about customer satisfaction and go the extra mile to achieve it.nExcellent Attention to detail nnWhy Adecco:nn* Annual leave entitlementn * Perks at work – discount vouchers and points to spendn * Support program with 24/7 helplinen * Eye care vouchersn * Competitive pension schemennAdecco is a disability-confident employer.
It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.nnAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.nnBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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