Job Description
Our client is a food distribution business based in Hounslow seeking a dependable Customer Service Adviser to support our daily operations. This role is key in ensuring our customers receive excellent service, from handling enquiries to coordinating orders and deliveries. It suits someone who is organised, communicative, and committed to delivering a high standard of customer care.nnPay: £13.75 per hournnKey Responsibilities:nn· Acting as the first point of contact for customer enquiries via phone and emailnn· Processing customer orders accurately and efficientlynn· Liaising with the warehouse and delivery teams to ensure timely fulfilmentnn· Resolving customer queries and issues in a professional and timely mannernn· Maintaining accurate customer records and updating internal systemsnn· Supporting general administrative tasks as requirednn· Ensuring clear and effective communication across teams and with customers at all timesnn· Maintaining a high level of customer satisfactionnnAbout You:nn· Previous experience in a customer service or administrative role preferrednn· Strong communication skills, both written and verbalnn· Organised with the ability to manage multiple tasks in a fast-paced environmentnn· A proactive and positive attitude with a problem-solving mindsetnn· Strong attention to detail and accuracynn· Flexible and adaptable to changing business needs and shift patternsnn· Able to work effectively both independently and as part of a teamnnWorking Hours:nn· 3 on / 3 off rotating shift patternnn· 8:00am – 8:00pmnn· Rotation as follows:nnWeek 1: Sunday to Tuesday on, Wednesday to Friday offnWeek 2: Sunday to Tuesday off, Wednesday to Friday on· Flexibility is essential, as shift patterns and hours may change in line with business needsnnWhat We Offer:nn· Competitive hourly ratenn· A supportive and team-focused working environmentnnDesirable Skills:nn· Experience using customer management or order processing systemsnn· Knowledge of food distribution or logistics environmentsnnThe Best Connection is acting as an Employment Business in relation to this vacancy
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